Terms and conditions

Seller: Michal Gratcl, Company ID: 69751587, registered office Kounicova 293/61, Brno, 602 00. Zlato v Praze branch: Opletalova 1013/59, Galerie Graciano, Prague 1, 110 00

Introductory provisions

These general terms and conditions apply to purchases in the online store https://zlatovpraze.cz/, operated by Michal Gratcl, Company ID: 69751587, registered office Kounicova 293/61, Brno, 602 00, registered in the Trade Register maintained by the City of Brno. The buyer may be a consumer or an entrepreneur. If the buyer is a consumer, relationships not regulated by these terms are governed by the Czech Civil Code and the Czech Consumer Protection Act. By submitting an order, the buyer confirms that they have read and agree with these terms and conditions.

Personal data processing

The protection of the buyer's personal data is ensured in accordance with applicable Czech and EU law, including GDPR. The seller processes personal data necessary for contract performance, communication, order handling, accounting, tax obligations and fulfilment of legal obligations. This may include name, surname, address, company details, e-mail address, phone number, bank account details if provided, order data and documents required by law.

The seller protects personal data and does not provide it to third parties without a legal reason or without the buyer's consent, unless it is necessary for contract performance, legal compliance, accounting, delivery, payment, technical website operation or protection of legal claims. Where identification and verification of the buyer is required by anti-money laundering regulations, refusal to provide the required data may mean that the transaction cannot be completed.

The personal data controller is the seller. The seller does not intentionally process sensitive data. Personal data is processed electronically or in paper form and is protected by reasonable technical and organisational measures. The buyer has the rights provided by GDPR, including the right of access, rectification, erasure, restriction of processing, objection, data portability, withdrawal of consent and the right to lodge a complaint with the competent supervisory authority.

Newsletter and direct marketing

If the buyer grants consent to receive commercial communications or other direct marketing, the seller may process contact data for that purpose. Consent can be withdrawn at any time in the same or similarly simple way in which it was granted, including by e-mail. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

The seller may use cookies and similar technologies for website operation, consent management, traffic measurement and marketing evaluation. Details are provided in the cookie policy. The buyer can change cookie preferences at any time where the website provides such settings.

Order and conclusion of the contract

The buyer orders goods from the seller through the e-shop ordering system. Displaying goods in the online store is an invitation to submit an order. The purchase contract is concluded when the seller confirms the buyer's order without reservations, usually in the same way in which the order was received. The confirmation of order submission itself is only informative and does not constitute conclusion of the contract.

The buyer agrees to the use of distance communication means when concluding the purchase contract. Costs incurred by using distance communication means, such as internet connection or phone call costs, are borne by the buyer and do not differ from the basic rate. The seller's bank account number is 162461352/0300. The buyer may place an order with or without registration. If the buyer creates a user account, the data entered in that account is considered correct.

All goods may be returned within 14 days without giving a reason, unless an exception under applicable law or these terms applies.

Price and payment

Prices are contractual, final, current and valid for as long as they are displayed in the online store. Shipping costs are usually stated separately, as are any packaging or insurance costs. If the buyer pays the purchase price and the seller is subsequently unable to deliver the goods, the seller will refund the payment without undue delay in the agreed manner.

The seller accepts payment in cash or by card on personal pickup, advance payment and cash on delivery where available. Goods remain the property of the seller until full payment. Depending on the payment method, the seller does not require additional payment fees unless stated otherwise.

Delivery time and delivery terms

The seller delivers goods either personally at the branch or through a shipping provider. The shipping price is calculated according to the selected goods and delivery method. Product availability is always shown in the product detail. In standard cases, goods are dispatched within 5 business days after full payment of the purchase price, unless stated otherwise. The final delivery date is stated in the order confirmation e-mail.

Delivery does not include installation of the goods. If goods are exchanged or returned within 14 days, the buyer bears shipping costs unless mandatory law provides otherwise. When sending goods back to the seller, the buyer must pack the goods in a way that prevents damage during transport. The risk of damage during return transport is borne by the buyer until the goods are received by the seller.

Warranty, service and complaints

For consumer goods, the statutory liability for defects applies. For used goods, the seller is not liable for defects corresponding to the level of use or wear that the goods had when received by the buyer, and the period for exercising rights from defective performance may be shortened in accordance with applicable law. The buyer may exercise rights from defects that occur within the statutory period after receiving the goods.

If goods are defective, the buyer may request delivery of new goods without defects, replacement of a part, repair, a reasonable discount or withdrawal from the contract, depending on the nature of the defect and applicable legal conditions. The buyer is not entitled to rights from defective performance if they knew about the defect before receiving the goods or caused the defect themselves. Complaints may be submitted to the seller at any branch.

Termination of the contract

A consumer who concludes a contract by distance communication has the right to withdraw from the contract within 14 days of receiving the goods, without any penalty and without giving a reason, unless an exception applies. In the event of withdrawal, the consumer bears costs associated with returning the goods if the goods cannot be returned by ordinary post due to their nature, especially costs of safe packaging, insurance or special transport.

After withdrawal, the seller will refund the purchase price to the buyer's bank account or by another agreed method after receiving the returned goods in their original, undamaged condition. For verification purposes, the seller may keep photographs and other evidence of the condition in which the goods were sent to the buyer. The seller may withdraw from the contract if the buyer does not pay the full purchase price within 30 days of concluding the purchase contract.

Gold and silver price clause: except where withdrawal is expressly agreed, the consumer may not withdraw without giving a reason from a contract for the sale of gold or silver as a financial service where the price depends on movements on financial markets that the seller cannot influence.

Special conditions for consumer rights

If the buyer is a consumer, the seller provides information required by applicable law before concluding the contract, including the seller's identity, contact details, price including taxes and fees, defect rights, warranty conditions and complaint procedure. The seller's contact details are: phone +420 725 142 519, e-mail [email protected].

For out-of-court consumer dispute resolution, the competent authority is the Czech Trade Inspection Authority, with registered office at Stepanska 567/15, 120 00 Prague 2, Company ID: 000 20 869, https://www.coi.cz. The consumer may also use the online dispute resolution platform available at ec.europa.eu/consumers/odr/.

Trade supervision is carried out by the competent trade licensing office. Supervision over personal data protection is carried out by the Czech Office for Personal Data Protection.

Sample withdrawal form

Use this form only if you wish to withdraw from the contract. Recipient: Michal Gratcl, Company ID: 69751587, registered office Kounicova 293/61, Brno, 602 00, Zlato v Praze branch, Opletalova 1013/59, Galerie Graciano, Prague 1, 110 00. I/we hereby give notice that I/we withdraw from the contract for the purchase of the following goods: ................ Date of purchase/date of receipt: ................ Name and surname of consumer(s): ................ Address of consumer(s): ................ Signature of consumer(s), only if sent in paper form: ................ Date: ................

Final provisions

The contract including these terms and conditions is archived by the seller electronically and is not publicly accessible. These terms form an integral part of the contract. The buyer assumes the risk of change of circumstances within the meaning of applicable Czech law. Rights arising from the contract or from breach of the contract become time-barred within two years from the day on which the right could first be exercised, unless mandatory law provides otherwise.

The seller may amend these terms and conditions at any time. The amended terms become effective on the date stated in the amended version. These terms are governed by Czech law. For disputes connected with the contract and these terms, unless mandatory consumer protection rules provide otherwise, the courts of the Czech Republic have jurisdiction.